Reporting Issues to Wiltshire County Council
Did you know that you can use Wiltshire Council’s My Wiltshire app to report problems while you are out and about around the Parish?
Wiltshire Council have an app so you can report things like potholes, dog mess, graffiti, litter and street lighting on the go using your smartphone. The MyWiltshire app is available to download at the Apple App Store (for iPhones and iPads) and from Google Play™ (for Android phones) or from Windows Phone store (for windows phones).
You can attach information such as photos or videos and pinpoint the location of your report using the mapping software on your phone.
Please use My Wiltshire council’s online reporting form to report:
- A problem with a street light
- A problem with a traffic light
- A problem with bollard or sign lights
- A damaged or obstructed road
- A damaged or obstructed pavement
- A problem with a right of way, footpath, bridleway or byway
- A problem with a street or traffic sign
- A problem with a pedestrian crossing
- A problem with a bus shelter
- A problem with a car park
- Road flooding
- Road spillages
- A problem with current roadworks
- A problem with salting or salt bins
Call 101 to contact the police to report less urgent crime and disorder or to speak to your local officers. Calls to 101 are answered by police officers and staff in the control room of the local police force. This ensures that staff with local knowledge can answer and deal with the calls and respond appropriately.
Have you signed up to Community Messaging?
Wiltshire Police use an email alert system called Community Messaging, also known as Neighbourhood Alert, across Wiltshire and Swindon to provide real time information to subscribing residents and businesses.
This is a free service and once subscribed you can choose what sort of alert to receive and how to receive them. This way the alerts will be tailored specifically to your interests and delivered by email, text or phone.
Community Messaging allows Wiltshire Police, and carefully selected partners, to help keep communities better informed about police and crime updates affecting their local area. The messages can even be sent to individual postcodes.
Although Wiltshire Police is the main source of information the system is also used by Dorset and Wiltshire Fire and Rescue, Wiltshire and Swindon Neighbourhood Watch, Office of the Police and Crime Commissioner, Gas Emergency Service and Action Fraud (the national centre for fraud and cybercrime). All these partners provide relevant information to help keep you safe and secure.
You can respond directly to messages and rate the value/relevance of alerts on a scale of 1-5. Your feedback can be most useful to provide first hand intelligence relating to alerts but also to allow us to assess the effectiveness of the system so we keep messages and alerts relevant.
The relevance of alerts is controlled by users through the selection of specific schemes on the system; Neighbourhood watch is one popular choice but there are also groups for Community Speed Watch, Youth Clubs and Groups, Church Watch, Horse Watch, Farm Watch and many others. All can be selected or deselected as required and all have the ability for you to feed intelligence to crime prevention partners.
It should be emphasised that Community Messaging is not a way of reporting crimes – always call 999 in an emergency or 101 in a non-emergency situation.
Community Messaging doesn’t replace the social media activity that the force uses to reach out to communities but works alongside it to make sure that messages are received in a timely way. With changes to the algorithms that the leading social media platforms use to distribute information you are possibly seeing far fewer of the posts issued than you did five years ago. By signing up to Community Messaging you will be sure to receive the information directly.
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